RETURNS (IF ELIGIBLE)
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will NOT be eligible for refund. You MUST contact us within 3 days after the product is delivered to you.
Request your Return Authorization by emailing [email protected] with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the designated address of the warehouse where you can mail the product you would like to return. Customer is responsible for paying shipping cost.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
*Any changes/cancellations to an order must be within 24 hours.
All sales are final upon placing the order. We are unable to cancel your order once it has been processed and/or shipped.
If you cancel your order (within 24 hours after purchase timestamp) BEFORE it has been processed and/or shipped, you may be granted a refund but you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
We implement this rule strictly because of the nature of our business. We provide “on demand” products which mean that when a customer orders, we manufacture the product then fulfill it. The order made by the customer serves as an agreement, a binding contract which tells us to manufacture what the customer wants to receive, thus making this rule fair to both parties.
- Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at PopTrendShop. The buyer should make sure he or she wants to buy the items before submitting an order, not after.
- Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order.
After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.