FAQs

What currency are the prices in?

All Checkout prices are in USD.

Do you ship to my country?

Yes we offer Worldwide Shipping!

I just placed an order, when will it ship?
  1. They ship within 24-48 hours and delivery varies . Once shipped, your order will arrive within 10 to 21 business days, due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. If you’re still not sure, just email us. We’re happy to help. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
  2. International Orders: varies by location but usually 2-5weeks.
I don’t love my order, can I return it?

We offer a 100 % money back guarantee, only if the product is damaged. You have 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

Cancellation is not possible after the item begins processing. Once you place an order it is final.

I have entered an incorrect address!

We are not responsible for incorrect addresses. Address changes are not possible after the order has been placed.

I just placed an order, but I didn’t get a confirmation email. What’s going on?

Kindly check your SPAM folder to see if your confirmation email was sent there.
Typically you will receive an email immediately, but in some cases please allow up to 4 hours for it to arrive. If you’re still unable to locate your order, please send an email to [email protected] and we’ll be happy to assist you.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at [email protected] to ask questions anytime.

How long does it take for an order to arrive?

It typically takes up to five business days to process your order. US orders take 2 days west coast and 3 days east coast. International Once shipped, your order will arrive within 10 to 21 business days, due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. If you’re still not sure, just email us. We’re happy to help.

Why do I have two tracking numbers?

Every now and then for larger orders or certain products, your item may be shipped separately in two packages either to safely ship the item, get items to arrive faster, or base on availability, etc. However do not worry, you were not double billed or received a wrong order. We will ship this way from time to time at our own discretion and this is usually for your benefit. It will not affect your shipping estimate in anyway unless we notify you otherwise.

I have a question that wasn’t answered, can you please help?

Absolutely! Please send us an email to [email protected] and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.